Valet trash FAQs
for apartment communities.
Every apartment community operates differently. Here are answers to common questions about valet trash service, doorstep collection, property proposals, and resident guidelines.
Property & service questions
What is valet trash service?
Valet trash is a scheduled doorstep trash collection service for apartment communities. Residents place properly prepared household trash outside their apartment during an approved collection window, and the service team collects it according to the property’s established schedule and guidelines.
Who does NTX Valet work with?
NTX Valet works with apartment property managers, owners, management companies, and multifamily communities that want a property-specific doorstep trash collection program.
How is service pricing determined?
We prepare a proposal for your community based on factors such as unit count, property layout, desired pickup frequency, and access requirements. Request a property proposal to discuss pricing.
Which nights do you provide collection?
Your property's collection nights and pickup window are outlined in its service proposal and agreement. Contact us to discuss scheduling options for your community.
Where does NTX Valet provide service?
We serve apartment communities in Fort Worth, Keller, Roanoke, Saginaw, Justin, Northlake, Southlake, Trophy Club, Grapevine, Flower Mound, and surrounding Greater Fort Worth and North Texas communities. Service availability is confirmed for each property based on its location and requirements. View our service area.
How do you coordinate with our onsite staff?
We work with your property team to establish access arrangements, placement guidelines, collection expectations, and a communication contact before service begins.
Resident questions
Where should I place my trash?
Follow your apartment community’s published placement guidelines. Bagging instructions, container requirements, and collection areas may differ by property.
What time should I set out my trash?
Use the collection window provided by your property management team. Do not leave trash outside that designated period.
Can I leave oversized items or loose trash?
Only place items permitted under your property’s rules. Bulk items, loose trash, hazardous materials, and other restricted waste may require separate handling.
Who should I contact about my community’s collection instructions?
Your property management office can confirm your community’s specific schedule and placement rules. For general NTX Valet questions, call 817-750-0408 or email Sales@NTXValet.com.
Still have a question?
Call our team or request a service proposal for your apartment community.